I wanted to share this link with you all on the coattails of my survey response. www.insurance.wa.gov. This website has amazing resources for any discrepancies that you may notice, complaints that you have, or if you just need help in working out a claim. Search through the site (it's actually pretty easy to navigate!), and read about what they have done to help people receive the money they are owed. They also have many different comparison charts of insurance companies-- one even compares the amount of complaints for each insurance company in the state!
Good luck investigating......
Amanda Z
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